FAQ
What is Mental Health Crafts?
Mental Health Crafts is a merch brand that talks openly about mental health. We create mugs and products with honest, direct messages. Some are funny. Some are uncomfortable. All of them reflect real thoughts people already have.
Why mugs?
Mugs are everyday items. You see them at home, at work, during hard mornings and long nights. Putting real mental health messages on mugs makes those conversations visible and normal.
Who are your products for?
Anyone who values honesty around mental health. Therapists, clients, caregivers, people in recovery, people who struggle quietly, and people who are tired of pretending they are fine.
Do you ship worldwide?
Yes. We ship worldwide.
How much is shipping?
Shipping costs are calculated automatically at checkout based on your location and the size of your order.
How long does shipping take?
Most orders arrive within 7 to 10 days. Delivery times may vary depending on your location and local postal services.
Are your products made to order?
Yes. All products are made to order. This helps reduce waste and allows us to focus on quality.
How do I contact customer support?
You can reach our support team by email mental-health-crafts-shop@support.fourthwall.com.
We respond to general questions, order issues, and address changes.
How fast do you reply?
Our average response time is 12 hours or less, including nights and weekends.
What if my item arrives damaged or has a print issue?
If there is a print error or visible quality issue, we will replace or refund your item.
What do I need to include for a quality issue?
Send clear photos of the product on a flat, well-lit surface. Include these photos in your email so we can resolve the issue quickly.
Where do I send quality issue emails?
Email us at mental-health-crafts-shop@support.fourthwall.com
Do you accept returns?
Because items are made to order, we do not accept general returns.
Do you accept size-related returns?
No. We do not accept sizing-related returns. Please review product details carefully before ordering.
What if I simply changed my mind?
We cannot accept returns for change-of-mind purchases due to made-to-order production.
Are your mugs dishwasher safe?
Yes. Ceramic mugs are dishwasher and microwave safe.
Will you add more designs?
Yes. New designs are added regularly.
Where can I find more details about returns?
Please read the full returns policy HERE for complete details.